Sometimes, things happen that seem quite straight forward, quite obvious and quite easy to repeat
And sometimes they are only quite straight forward, quite obvious, and quite easy to repeat to you.
I had a fault with my ASUS EEEPAD Transformer.
I reported it.
NB. I don't have the original report but I asked them to send me a copy and this is apparently what I wrote "memory card slot shoots the card back out"
Now, not a long description but I thought I had written enough.
I was wrong.
They could not replicate it.
They sent it back.
They did not contact me first before sending it back.
They wiped the system.
I'm not sure why they would even have to turn it on for the fault that I was reporting but what do I know?
The report details read 'test ok/no fault found.'
I emailed back requesting details of their investigation as the fault was still present.
I did not receive details of their investigation, I received no response to that request.
I did receive a request that it be tried with another memory card which I had already done.
I also had not realised that a batch of memory cards with thoughts of freedom had been realised.
I did receive a request for a video of the fault.
I made the video.
There is only 1 memory card slot on the device and it only takes 1 kind of memory card.
I thought this would be easy to replicate. And it is. But not for everybody.
For some unexplained reason I then had to raise another support request.
Device went back and came back.
Fault stated to be fixed.
Do I trust them?
Do I now have duct tape over the memory card slot?
Easy and obvious is only easy and obvious to you.
If you can back it up with a video do so from the start.
If something is reported and you can't replicate it contact the people who reported it. It was reported for a reason.
Take and keep notes.
This is the video, could you replicate this?