Sometimes,
things happen that seem quite straight forward, quite obvious and quite easy to
repeat
And
sometimes they are only quite straight forward, quite obvious, and quite easy to
repeat to you.
I had a
fault with my ASUS EEEPAD Transformer.
I reported
it.
NB. I don't have the original report but I asked them to send me a copy and this is apparently what I wrote "memory card slot shoots the card back out"
Now, not a long description but I thought I
had written enough.
I was
wrong.
They could
not replicate it.
They sent
it back.
They did
not contact me first before sending it back.
They wiped
the system.
I'm not
sure why they would even have to turn it on for the fault that I was reporting
but what do I know?
The report
details read 'test ok/no fault found.'
I emailed
back requesting details of their investigation as the fault was still present.
I did not
receive details of their investigation, I received no response to that request.
I did
receive a request that it be tried with another memory card which I had already
done.
I also had
not realised that a batch of memory cards with thoughts of freedom had been
realised.
I did
receive a request for a video of the fault.
I made the
video.
There is
only 1 memory card slot on the device and it only takes 1 kind of memory card.
I thought
this would be easy to replicate. And it is. But not for everybody.
For some unexplained reason I then had to raise another support request.
Device went
back and came back.
Fault
stated to be fixed.
Do I trust
them?
No.
Do I now
have duct tape over the memory card slot?
Yes.
Lessons
learnt:
Easy and
obvious is only easy and obvious to you.
If you can
back it up with a video do so from the start.
If
something is reported and you can't replicate it contact the people who
reported it. It was reported for a reason.
Take and keep notes.
This is the video, could you replicate this?
